Library client satisfaction surveys

2017 Library Client Survey

In early 2017, we conduced our biennial client survey. 4,468 of you responded, and we heard you!

We've been collating, analysing and discussing the responses, and working out good strategies to implement the feedback you gave us. We've already made some changes based on your requests, and we plan to continue adjusting our services and facilities to provide the best library experience for you.

About the Survey

The InSync survey is an externally administered, nationally benchmarked user satisfaction survey, undertaken by most academic libraries in Australia. The survey results lets you tell us which of our services are important, where we are doing well, and where we can improve.

It also helps us to:

  • measure our performance over time
  • benchmark our performance against other university libraries
  • set priorities and manage major issues identified by our clients.

Find out how we responded to your feedback in the 2014 client satisfaction survey.